Refund and Returns Policy
Effective Date: December 12, 2024
Introduction
At [Your Company Name], we strive for customer satisfaction. If you are not completely satisfied with your purchase, this Refund and Returns Policy outlines the steps you can take to return items and request a refund.
Returns
Eligibility: You may return items within [30] days of receipt if they are in their original, unused condition with all tags and packaging intact.
Non-Returnable Items: Certain items are non-returnable, including but not limited to personalized products, gift cards, and downloadable software.
How to Initiate a Return
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at [your-email@example.com] within [30] days of receiving your order.
Provide Details: Include your order number and reason for the return in your request.
Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number and instructions on how to return the item.
Shipping Costs
You are responsible for the shipping costs associated with returning items, except in cases where the item is defective or the wrong item was shipped.
Refund Process
Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return policy criteria.
Refund Issuance: If your return is approved, we will process your refund to the original payment method within [7-10] business days.
Notification: You will receive a notification email once your refund has been processed.
Exchanges
If you would like to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.
Changes to This Policy
We may update our Refund and Returns Policy from time to time. We will notify you of any changes by updating the effective date.